Privacy Policy

UBEST NORTH AMERICA CONSUMER PRIVACY POLICY

Updated July 22, 2023

At Ubest, we appreciate the trust you have placed in us and are committed to respecting your privacy. This Privacy Policy explains the type of personal information we collect and how we intend to use it. Please take a moment to read the following policy to learn how we collect and safeguard your personal information.

How Ubest Uses Personal Information
We use personal information to facilitate and optimize our services and get in touch with you. We may use outside purveyors to ship orders through our website directly, and a credit card processing company to bill you for goods and services. In connection with these services, it is necessary to share certain Personally Identifiable Information (personal information that can identify any individual person) with such providers. We have informed these companies that they are not to retain, share, store or use Personally Identifiable Information for any secondary purposes.

We may also share Personally Identifiable Information with unaffiliated third parties if (1) you request or authorize it, (2) the information is provided to help complete a transaction for you as described above, (3) the information is provided to comply with the law, applicable regulations, court orders or subpoenas, or to protect our rights, property or safety, or the rights, property or safety of our users or others, (4) the disclosure is done as part of a purchase, transfer or sale of the company or any of its services or assets (e.g., in the event that we sell assets to another party, customer information may be one of the transferred assets), or (5) the information is provided to such third parties as otherwise described in this privacy policy.

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We may also use Personally Identifiable Information you provide for internal purposes such as: analyzing trends and statistics, member services including Web page personalization, order history and status one-click ordering order confirmation and tracking subscription services informing you of new products, services, offers and information about our company.

At times, we partner with third parties to provide specific services, such as the mailing of our newsletters. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. We have informed these parties that they are not allowed to use Personally Identifiable Information except for the purpose of providing these services.

We also may share your Personally Identifiable Information and non-personal information, including your name, address, email address and any transactions you conduct on our website or offline with us with third-party partners (including third party-marketing partners) and/or service providers for commercial purposes, including to deliver tailored advertising to you that match your interests when you visit our website as well as other websites. Our advertising partner will make the data that we provide anonymous so that no one else will receive your Personally Identifiable Information. Furthermore, we occasionally make our list of customer names and other contact information available to carefully screened companies and organizations whose product and activities might be of interest to you.

We will use all reasonable efforts to safeguard the confidentiality of your information. Ubest will not, however, be liable for the disclosure of information which results from errors in transmission or unauthorized acts by third parties.  Ubest does not knowingly solicit, collect or use personal information from users under the age of 13. In fact, information provided to this site by users under the age of 13 is strictly prohibited.

California Privacy Rights – Under California law, California residents who have an established business relationship with a company may choose to opt out of disclosing personal information to third parties for marketing purposes.

Effective date of this privacy policy is July 22th, 2023.

CHANGES TO INFORMATION
At any time you may review, update, correct, or change the Personally Identifiable Information you have provided to us. You may use our website, through the My Account pages, to change your information or contact us as set forth below. You may also choose to no longer receive any communication from the company or to be removed from the list of persons whose information is shared with third parties, however you may continue to receive communications from those companies we shared your information with prior to your notification to us.  To execute the actions set forth in this paragraph or to ask questions or to provide feedback, you can e-mail us at contact-us. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

WEB COOKIES
A cookie is a piece of data stored on the user`s hard drive containing information about the user. We use cookies to identify one user from another and to track marketing promotions and apply promotional discounts. The cookies contain no Personally Identifiable Information. As our shopping cart functionality requires the use of cookies to function, you will not be able to make purchases on our site if you have disabled cookies in your browser. Once you close your browser, the cookie expires.

This website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

LINKS
Our website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each-and-every website that collects Personally Identifiable Information. This privacy statement applies solely to information collected by this website.

ACCOUNTS
In order to set up an account with our company, you must first complete the registration form. During registration, you are required to give your contact information (such as name and e-mail address). This information may be used to contact you about the services on our site for which you have expressed interest, such as Web page personalization, order history and status. Please click here to create an account.

SURVEYS
From time-to-time our site requests information from you via surveys. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. 

SECURITY
Our website takes precautions to protect your information. When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the eCommerce industry – SSL.

SMS CART ABANDONMENT
Ubest uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned after 30 minutes of inactivity/lack of purchase. Once the timer has expired an SMS message will be sent as a reminder.

NOTIFICATION OF POLICY CHANGES
If we decide to make material changes to our privacy policy, in whole or in part, we will inform you by posting a notice on our website. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. The effective date of the current privacy policy is July, 23th, Ubest.