02Jul 
- Ubest Strollers
UBEST S (Coming Soon)
- Home & Safety
- UBEST’s World
How can we help?
Shipping and return
We offer efficient delivery services with a shipping fee of $7.95 per order. Your order typically arrives within 5-10 business days.
Once your package leaves our facility, you’ll receive an email with a tracking number so you can monitor its progress in real-time.
Plus, enjoy free shipping on orders over $70! If you need to return a product, please visit our Shipping & Return page for more details.
You can track your shipment using the tracking number provided in the confirmation email sent after your order is shipped. Simply enter this number on our Order Tracking page, the carrier’s website, or within your account within 24 hours of dispatch.
If you need to make changes to your order before it’s shipped, please contact us through the details provided on our Contact Us page. Unfortunately, once the order is shipped, we’re unable to make changes or add items to your order.
We currently do not offer an exchange service.
However, you can return your item within 30 days of receiving it by requesting a return label from our customer service team. After we receive and inspect the returned item, we’ll issue a refund for the item’s value.
Feel free to shop for a new product from our Ubest online store!
At Ubest, we pride ourselves on delivering top-notch quality. If your product doesn’t meet your expectations or is defective, please contact our customer service team.
You’re entitled to a replacement within the warranty period for any defective items purchased from our Ubest online store. Please also refer to our Terms of Sale and Terms of Use. Note that this policy only applies to items bought directly from the Ubest online store and not from third-party suppliers.
For any other concerns or inquiries, our customer service team is always here to help, just as you’d expect from Ubest.
At Ubest, we are confident in our products, which undergo rigorous testing and inspection. To ensure they meet your needs, we offer a 30-day free trial.
If you still wish to return an item, please contact our customer service team, and we’ll process your request within 1-2 business days.
Important: Returned items must be in their original condition. Products should only be used to the extent necessary to inspect them, similar to how you would in a physical store. We cannot accept returns of items that show signs of wear. In such cases, we reserve the right to deny a refund.
To prevent damage during transit, please package the items carefully.
If possible, we kindly ask you to use the original packaging. This ensures safety and is more environmentally friendly.
Once we receive and inspect your returned item at our warehouse, we’ll process your refund, provided it meets our return criteria. You’ll receive a full refund within 7 business days, credited back to the original payment method.
First, make sure you’re registered as a customer on the Ubest online store. If you’re subscribed to our newsletter or checked out as a guest, you’ll need to create an account.
If you don’t see the email in your inbox, please check your spam folder. If the email still hasn’t arrived, contact our customer service team for assistance.
Ubest Stroller
Unfolded dimensions: 105 x 57 x 68cm
Folded dimensions: 60.5 x 58 x 32cm
Packaging dimensions: 48.5 x 25 x 61.5cm
Net weight (including canopy, wheels, and basket): Frame + Seat: 8.8 kg
At what age can my child start using the Ubest X? (What is the age or weight limit for the Ubest X?)
Bassinet: Suitable for newborns up to 9 kg, or until the child can lift themselves.
Stroller Seat: Suitable for babies from 6 months to 3 years old. It can also be used from birth with the bassinet attachment.
• Frame, basket, and four wheels
• Toddler seat with a UPF50+ sun-protective and water-resistant canopy
• Child safety bar
• Child tray
• Stroller handlebar
The seat can be adjusted mechanically in three fixed positions, ranging from 95 degrees to 175 degrees.
Simply pull the latch behind the seatback and gently push forward to fold the stroller with one hand.
Our warranty does not cover damage caused by air travel. If your Ubest product is damaged during transit, we recommend contacting your airline.
The Ubest X is suitable for extended rest periods but is not intended for overnight sleeping.
The ski board can be attached to any of our strollers and is compatible with most strollers on the market.
Yes, we offer replacement parts for most products. You can visit our accessories page to find the parts you need, or you can contact us through our web form, email, or live chat. Live chat is available Monday through Friday, 10:00 AM – 4:00 PM US time.
Check if the rotation lock on the side of the stroller is disengaged. If the upper rotation lock is disengaged, also check the rotation lock on the front wheels to ensure they are not engaged.
Each country has its own set of safety standards and regulations that determine the requirements for strollers and other regulated gear. Every stroller is safety and crash-tested according to the regulations of its intended country.
Because of these varying regulations, we strongly advise against using strollers or regulated gear designed for the US in other countries. Please note that strollers designed for other countries may not be suitable or legal for use in the US.
These regulations ensure that parents receive products that have been rigorously tested and deemed safe according to their country’s standards. It’s crucial for consumers to understand their country’s safety regulations and choose products that meet these standards to ensure their child’s safety.
This is mainly due to the movement of joints when folding the stroller. In fact, all strollers will have slight wobbling and movement—this is completely normal. Rest assured, our strollers have passed all necessary safety tests.
We do sell some replacement parts on our website, which you can purchase directly. If you can’t find the part you need, please contact us, and we can assist you in obtaining a replacement part.
We’ve made every effort to ensure the colors appear as close to the actual product as possible, but please note that colors may vary depending on your monitor settings.
Yes, you can keep your little one dry and protected from unexpected weather with the stroller’s hood, which includes an additional section that completely covers your child. Additionally, you can purchase the foot cover for full coverage.
Yes, the stroller’s canopy is made with UV 50+ fabric technology, which absorbs more than 50% of ultraviolet radiation.
Warranty
Our warranty covers any issues for the original purchaser that arise from manufacturing defects. It does not cover problems resulting from misuse or normal wear and tear (such as stains, scratches, and other forms of cosmetic damage). For our full warranty policy, please visit our Warranty page.
Absolutely. Most Ubest accessories come with a 6-month or 1-year warranty. For more details, please refer to the specific accessory pages.
Unfortunately, tire damage is not covered under the warranty.
Cleaning & Maintenance
Yes, most of our products are made with high-quality cotton fabrics, designed with premium softness and a smooth surface that’s easy to clean. The fabrics undergo rigorous safety testing, ensuring they are both safe and comfortable. Your child will love the soft feel. For more details on the fabrics used in different products, please refer to the product detail pages.
Cleaning:
Wipe down the frame with a damp cloth and mild detergent; dry thoroughly. Avoid using abrasive cleaners. If any part of the stroller frame is exposed to saltwater, we recommend rinsing it with fresh water (tap water) as soon as possible to prevent corrosion. Ensure the frame is dry before storing. Spot clean or hand wash the fabric with mild detergent in cold water. Lay flat to dry and avoid direct sunlight before reusing or storing. Do not bleach, iron, or dry clean. To extend the life of the stroller fabric, keep it clean and avoid prolonged exposure to direct sunlight. Do not fold or store the stroller while it’s wet or damp, and avoid storing it in damp environments.
Maintenance and Repair:
We recommend regularly inspecting your stroller. Check all connecting hardware (rivets, screws, etc.) for tightness and safety. Seek repairs promptly and replace worn or damaged parts as needed. Ensure that all safety devices, locks, and harnesses are functioning correctly and securely. Do not continue using the product if it’s structurally unsound. Only use Ubest replacement parts. Using parts from other manufacturers may be unsafe.
Leather should only be cleaned and conditioned when necessary to prolong its life and improve its appearance.
Surface Dirt: Most surface dirt can be gently wiped away with a clean, damp cloth. Do not dry in direct sunlight.
Scuffs: Gently rub the scuff marks with your fingers. The natural oils in the leather usually help reduce minor scuffs.
The seats and canopies of our strollers and joggers are made from durable, lightweight, and washable fabrics that can be easily removed from the frame. The seat can be machine washed on a gentle cycle with cold water and then air-dried by reinstalling it onto the stroller.
