Ubest Return Policy

At Ubest, we take pride in the quality of our products, and each item undergoes rigorous safety checks before being shipped. We want you to have the best shopping experience, so we offer a 30-day hassle-free return policy for all purchases made through ubestkids.com.

Return Conditions

• Product Condition: Items must be returned in new, unused condition with all original packaging. All components, manuals, and registration cards must be included to ensure a full refund.
• Order Number and Receipt: To process a return, you must provide a valid order number and receipt. Returns without this information may be restricted.
• Time Limit: Returns must be requested within 30 days of purchase. After 30 days, refunds or exchanges will not be available.
• Return Authorization: Please contact Ubest customer service to obtain a Return Merchandise Authorization (RMA) before returning any items. Unauthorized returns will not be accepted.

Return Process

1. Contact Customer Service: Reach out via email or our online form to request a return.
2. Provide Order Information: Include your order number and receipt when requesting a return authorization.
3. Receive Authorization: We will respond within 48 hours with detailed return instructions.
4. Return the Item: Follow the provided instructions to send the item back to our warehouse.

Refund Policy

• Refund Method: Unless otherwise specified, refunds will be issued to the original payment method. The refund will include the total cost of the item and any applicable sales tax, but shipping costs are non-refundable.
• Processing Time: Once we receive your returned item, refunds will be processed within 3 business days. You can expect the refund in your account within approximately 7 business days after we receive the item.

Return Shipping Costs

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service like FedEx or UPS to ensure the safe return of your item. Ubest is not liable for items lost or damaged in transit.

Damaged or Defective Items

If you receive a damaged or defective product, please contact Ubest customer service immediately. We will assist you with a replacement or refund.

Exceptions

• Unauthorized Returns: Items returned without an RMA will not be accepted.
• No Proof of Purchase: Returns without an order number and receipt may be restricted.
• Third-Party Purchases: We do not accept returns for items purchased from other retailers.
• Non-Returnable Items: Gift cards, downloadable software, health and baby care items, and clearance items are not eligible for return unless faulty or defective.

Exchanges

We only replace items if they are defective. If you need to exchange an item, please contact customer service.

If you have any questions or need assistance, please feel free to contact Ubest customer service.